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Account
Deposits
Withdrawals
Bonuses
Betting
Security
Responsible Gaming
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Account & Registration
6 questions
Registering on ucjili is free and takes under two minutes. Go to ucjili.best/register, fill in your full name, email address, Philippine mobile number, date of birth, and a username. Set a strong password, tick the agreements, and submit. A verification link will be sent to your email — click it to activate your account. Once verified, you can log in, link your GCash or Maya, and deposit straight away.
You must be at least 18 years old to create and use a ucjili account. This is a strict requirement under Philippine law and ucjili's own Terms and Conditions. Age verification is performed during the KYC process, and any account found to belong to someone under 18 will be permanently closed with the balance withheld pending investigation.
No — one account per person, no exceptions. Having duplicate accounts violates ucjili's Terms and Conditions. If multiple accounts are detected for the same individual, all accounts will be suspended and any bonus winnings will be forfeited. If you've accidentally created a duplicate, contact support@ucjili.best before making any transactions to have the situation resolved.
Start with your spam or junk folder — ucjili emails sometimes land there depending on your provider. If it's not there, log in to ucjili and request a new verification email from the account settings page. Still nothing after a few minutes? Email support@ucjili.best with the name and mobile number you registered with, and the team will manually verify your account.
ucjili accepts any valid Philippine government-issued ID for KYC. This includes your PhilSys National ID, driver's licence, passport, SSS or GSIS card, or PRC ID. You'll be asked to submit a clear photo of your ID along with a selfie for facial verification. KYC is required before your first withdrawal and may also be triggered during routine account review.
If you'd like to close your ucjili account permanently, email support@ucjili.best from the registered email address on the account. Our team will process the request, confirm your identity, and arrange any outstanding balance withdrawal before closure. If your reason for closing is related to gambling habits, consider using the self-exclusion tool instead — it's reversible after the exclusion period.
Deposits & Payment Methods
5 questions
ucjili supports the most popular Philippine payment methods: GCash, Maya, GrabPay, Coins.ph, InstaPay and PESONet bank transfers, online banking via BDO, BPI, and UnionBank, and Visa or Mastercard debit/credit cards. All deposits are processed in Philippine Pesos (₱). No currency conversion or international transaction fees apply.
The minimum deposit on ucjili is ₱500. There is no maximum deposit limit for standard members, though VIP members may have elevated limits depending on their tier. All amounts are in Philippine Pesos, and ucjili charges zero fees on deposits made via GCash, Maya, and all other supported local payment methods.
GCash and Maya deposits are typically credited to your ucjili wallet within seconds to a couple of minutes. Bank transfers via InstaPay usually reflect within a few minutes as well. PESONet transfers may take up to the next banking day. If a deposit hasn't appeared after 30 minutes, contact support with your transaction reference number and we'll investigate immediately.
ucjili charges zero deposit fees on all supported Philippine payment methods. What you deposit is exactly what arrives in your ucjili wallet — no service fee, no processing charge, no hidden deductions. Your GCash or Maya provider may have their own transfer fees, but ucjili's end is always free.
First check that the GCash or bank account you're depositing from has sufficient funds and that the daily transfer limit hasn't been reached on your e-wallet. Double-check you've entered the correct ucjili account details. If the issue persists, try a different payment method. Still stuck? Contact support@ucjili.best with your transaction reference number and a screenshot of the error if possible.
Withdrawals & Cashouts
5 questions
Log in to your ucjili account, go to the Cashier section, and select "Withdraw." Enter the amount you want to cash out and choose your preferred method — GCash, Maya, or bank transfer. Make sure your payment method is already linked and your KYC is complete. Withdrawal requests are reviewed and processed, with most GCash withdrawals clearing within minutes of approval.
The minimum withdrawal amount on ucjili is ₱500. There is no maximum withdrawal limit for standard accounts, though very large withdrawals may be subject to additional verification steps in line with anti-money laundering requirements. Withdrawals are processed in Philippine Pesos, and ucjili charges no processing fees on the platform side.
Most GCash withdrawals from ucjili are processed and credited within minutes of approval, though this can vary slightly depending on the time of day and network conditions. Bank transfers typically take between a few hours and one banking day. Withdrawals submitted outside of normal business hours may be queued for review the following morning.
If your withdrawal has been pending for more than 24 hours, contact ucjili support at support@ucjili.best with your withdrawal reference number and the amount requested. Common reasons for delays include pending KYC verification, bonus wagering requirements not yet met, or an issue with the linked payment account. The team will give you a clear status update.
Yes. Identity verification (KYC) is required before your first withdrawal on ucjili. This is a regulatory requirement and also protects your account from unauthorised withdrawals. The process involves submitting a photo of a valid Philippine government ID and a selfie. Once verified, future withdrawals are much faster. Complete KYC as soon as you register rather than waiting until you want to cash out.
Bonuses & Promotions
5 questions
The welcome bonus on ucjili is credited automatically after your first deposit clears — no bonus code needed. Simply register a free account, verify your email, and make your first deposit of ₱500 or more. The bonus amount will appear in your account wallet shortly after the deposit is processed. Check the Promotions section of your account for the current welcome offer details.
A wagering requirement means you need to bet the bonus amount a certain number of times before you can withdraw the winnings from it. For example, if you receive a ₱1,000 bonus with a 10x wagering requirement, you need to place bets totalling ₱10,000 before that bonus converts to withdrawable cash. Each promotion on ucjili has its own wagering terms visible in the Promotions section of your account.
Yes. If you've received a bonus and would prefer to withdraw your funds without meeting wagering requirements, you can forfeit the bonus from the Bonuses section in your account settings. Keep in mind that forfeiting a bonus is permanent — once removed, it cannot be re-applied. Only forfeit a bonus if you're sure you don't want to use it.
Yes, ucjili has a referral programme. When you invite a friend using your unique referral link and they register and make a qualifying deposit, both of you receive a bonus. Check the Promotions section of your ucjili account for the current referral bonus amount and terms. Your referral link is available in the account settings page once you're logged in.
You can opt out of marketing communications from ucjili at any time from the Notification Preferences section of your account settings. You can also use the Promotional Opt-Out tool in the Responsible Gaming section if you want to stop bonus offers from showing up in your account dashboard. Unsubscribing from marketing does not affect your ability to use any other part of ucjili.
Betting & Games
4 questions
ucjili covers a wide range of betting markets popular with Filipino players. For sports betting, you'll find basketball (PBA, UAAP, NBA, FIBA), volleyball, MMA, and international football among the most popular. The esports section includes Mobile Legends, DOTA 2, Valorant, and CS2. For casino and table games, ucjili offers poker, card games, bingo, and live dealer tables.
Live betting on ucjili lets you place bets while a game or match is in progress. Odds update in real time based on what's happening on the court or field. Simply navigate to a live event from the sports lobby, select your market and odds, enter your stake in ₱ PHP, and confirm. Bets are settled as soon as the relevant event resolves, with winnings credited directly to your ucjili wallet.
The minimum bet on ucjili sports betting markets starts at ₱20. Minimum stakes on casino games vary by game type — some live dealer tables have a minimum of ₱50 per hand or round, while lower-limit tables are available for players who prefer to bet smaller amounts. All stakes are in Philippine Pesos.
If a match or event is officially cancelled, abandoned, or postponed and not rescheduled within 48 hours, all bets on that event will be voided and your stake will be refunded in full to your ucjili wallet. This includes bets placed pre-match and any live bets that were open at the time of abandonment. Refunds are typically processed within a few hours of the official ruling.
Account Security
3 questions
Go to the ucjili login page and click "Forgot password?" Enter your registered email address and a reset link will be sent within a minute or two. Click the link to set a new password. If you don't see the email, check your spam folder. If you're still locked out, email support@ucjili.best — the team will verify your identity and help you regain access.
Act immediately. Change your ucjili password right away from account settings, and also change the password for the email address linked to your account if you suspect it's been compromised. Then contact support@ucjili.best urgently — our security team can temporarily lock your account, review recent activity, and investigate any unauthorised access. ucjili staff will never ask for your password via chat, email, or SMS.
ucjili sends SMS security alerts to your registered Philippine mobile number when login activity from an unrecognised device is detected. Additional two-factor authentication options are available in your account security settings. We strongly recommend enabling 2FA — especially if your ucjili account has a significant balance. It adds a second layer that stops unauthorised access even if your password is compromised.
Responsible Gaming
3 questions
Log in to your ucjili account, go to Settings, and open the Responsible Gaming section. Select "Deposit Limits" and choose your preferred period — daily, weekly, or monthly — then enter the ₱ PHP amount. Tap confirm and the limit takes effect immediately. Reducing a limit is instant. Increasing an existing limit has a mandatory 24-hour cooling period before it applies, to protect you from impulsive decisions. Read more on our Responsible Gaming page.
Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your exclusion period — 6 months, 1 year, or 5 years — and confirm. Once activated, your account is fully restricted: no deposits, no bets, no access for the duration. The exclusion cannot be shortened once it starts, and your balance is preserved safely until it ends. If you need a shorter break, use the Cool-Off Period tool instead (24 hours to 7 days).
ucjili's responsible gaming tools — deposit limits, loss limits, session reminders, cool-off periods, and self-exclusion — are all available in your account settings. Our support team at support@ucjili.best can activate any restriction on your behalf if needed. For professional help in the Philippines, the National Center for Mental Health crisis line is available at 1553 (toll-free). More details are on our Responsible Gaming page.
